After a guest books an apartment on the official website, the confirmation is sent to an email. At the top of the booking confirmation there is a link "Manage my booking". There is a special code that a guest can use to change or cancel the reservation. If a guest selects "Pay on arrival" he/she can change the following information: date of arrival and departure, phone number, email, comment, full and last name, room category.
If a guest selects any other payment method (except "pay on arrival"), he/she can change the following information: date of arrival and departure (if the price has not changed), phone, email, comment, full and last name. A guest can cancell the reservation with any method of payment. The order of refund is governed by the rules of international payment systems.
|Terms and conditions||
If you have any questions, problems or something you need, please contact our administrator. We will be happy to make your stay comfortable and safe. You can call, email or use messengers to contact us (Viber/WhatsApp).
After you book an apartment you'll get all the necessary information and instructions for self online check-in.
You'll get a unique code. You should keep it safe. Do not show it to another people.
Our hotel’s quiet time is from 11 PM till 8 am.
If you need someone to invite, please make us know about this wish. Please remember that your guests are allowed to stay from 8 am to 11 PM hours. After 11 PM they should leave an apartment. Otherwise please let us know about this and we do our best to help you.
The administrator is allowed to ask guests to show their passports or any other documents.
When you leave an apartment, please make sure you close water taps!
|Payment policies and payment security and confidentiality of information.||
Our hotel’s quiet time is from 11 PM till 8 AM.
Guests must be at least 18 years of age to check in.
Any loss or damage of the apartment equipement should be compensated according to the pricing list.
Second house is not responsible for any valuables and money, left unlocked and outside the individual safe, including those in the guest’s rooms and public areas.
When you leave an apartment, please make sure you close the door. Do not leave windows open.
There are video surveillance cameras in the halls and corridors. All information is recorded. We use cloud data storage and video is available for the next 5 days. The guest takes note and does not object to the fact that video surveillance systems are used in comon spaces (except of apartments).
After you book an apartment you'll get all the necessary information and instructions for self online check-in. Online registration must be completed before check-in. Online registration is absolutely free and secure. Refusal to complete online registration is considered a refusal of booking.
Please note you will not be able to get into apartment after check out. In case of an earlier departure, the guest is obliged to notify the administrator 30 minutes before going to leave an apartment. The guest will be responsible for any and all damages and loss. Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
The guest is liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.
Second house reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Second house as a result of the aforesaid. In extreme cases, criminal charges will be pursued.
The guest has the right to terminate the accommodation agreement at any time. In this case a guest pay for the actually provided days. Please check the rate plan. There is no refund in some of them.
If the guest repeatedly violates the terms and conditions, which leads to material losses or creates inconveniences for the accommodation of other guests, Second house has the right to refuse settlement or terminate the contract. In this case, after deducting the amount covering the material losses caused by the visitor and (or) fines provided for by these rules, the remaining balance of the payment made earlier will not be refunded to the guest.
Second house will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Second house for the operation and management of our hotel.
Second house keeps a log of unwanted guests (stop list). It includes: * guests who previously lived in apartments and were forcibly evicted; * persons who are wanted according to the Ministry of Internal Affairs.
In case of loss or damage of a thing, the guest must immediately notify the administrator of the apartment. If the guest has not submitted his claims to the apartment administration before the end of the stay, it is considered that his belongings have not been lost or damaged.
Second house is not responsible for lost, damaged, or stolen personal items. Should any guests lose personal belongings, if recovered, the item will be recorded as ‘found’. Second house keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out which will be placed in our Lost & Found safety box. We will ship items back at the owner’s expense. Any items in the Lost & Found, which are not claimed within thirty (30) days, will be donated to a local charity or discarded.
At the last step, the guest receives information about the successful completion of registration, can evaluate the convenience of working with the form and leave a review. After the registration is completed, the guest receives a letter confirming the registration by e-mail.
|In case of emergency or fire||
Second house provides guests with furnished apartments equipped with household appliances (TV, refrigerator, air conditioning, etc.), plumbing and other equipment. Guests should carefully handle the property of the apartment, use the equipment for its intended purpose, comply with fire safety requirements.
Please notify the administrator in the event of a fire or other emergency by phone +79262300991.
|Migration registration||Second house within 7 days notify the territorial body of the Federal migration service about the arrival of a foreign citizen. The costs associated with such notification, shall be compensated by the foreign national, in respect of which the notice. We have the right to refuse to provide accommodations in the absence of documents proving legal presence on the territory of the Russian Federation of a foreign citizen.|
|Payment||The payment service via the Internet is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and the payment system "Mir" on the principles of confidentiality and security of payment.|
|Children and extra beds||
Children of all ages are welcomed. Children aged 10 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding.
If an extra bed is needed, please let us know in advance (1 day before). The Extra bed is against payment.
|Early Check-in & Check-out||
Check-in time is 14:00. Early check-in is possible on request and is against payment. Check-out is by 12:00.
Early check-in and early departure are offered based on availability against payment. Please check the rate.
Second house is a NO SMOKING property.
Penalty for smoking in the apartment is 5000 RUB
|Pets||Pets are not accepted.|
The procedure of booking is absolutely safe. Second house guarantees that any personal data will be processed with strict observation in total compliance with the requirements set forth by the Russian federal law on personal data.
In accordance with all the applicable data protection necessary organition and technical security measures within the hotel scope to guarntee personal data protection and avoid itsalteration, loss, illegal use and non-authorized access.
If you have any questions, you can contact us by phone: +79262300991 or 88005508991 (toll-free). Personal information (name, address, telephone number, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card details are only transmitted in encrypted form and not stored on our Web server. To refund you need to fill in the "Application on refund" and send it together with a scanned copy of your passport at email@example.com. The refund will be made within 21 (twenty one) working days from the date of receipt of Application for refund by the Company.